Shipping & Returns
Returns will be charged a 5% credit card/PayPal transaction fee. We do not get these refunded to us, so we can't refund them to you.
If you return an item you may be subject to restocking fees. Honestly we understand mistakes and try not to do this but if we have gone and picked the part, packed it up, have done all the shipping transactions etc, it is only fair that we recoup some of that expense.
All returns must be in "as packaged" condition, clean un-used in original wrappings suitable for resale.
Please Note for Canadian and International shoppers. The website does not always accurately calculate shipping costs to Canada and anywhere outside of continental US. Please inquire about shipping costs before placing your order, or we can send an invoice for any additional charges.
- How fast is my order processed?
- When will my order ship?
- What shipping options are available?
- Do you ship outside of the USA?
- How will you ship my order?
- Do you ship to Alaska and Hawaii?
- Do you ship to APO/FPO addresses?
- Do you ship to Freight Forwarders?
- Do you ship to Canada and US Territories?
- How much is shipping?
- When will I receive my order?
- Do you offer expedited shipping?
- Can I have my order sent to more than one address?
- Can I send an order to a country other than the United States?
- What could cause a shipping delay?
- Delays by shipping companies
- Delays during holiday seasons between Thanksgiving and Christmas
- Item is on backorder
- Undeliverable packages (orders returned to us)
- Billing address information is inconsistent with what is on the credit card record
- Restocking Fee
- Return Shipping Costs
Under normal circumstances, orders or items that are in stock and on the shelf will be processed the following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays. Any items that require dis-assembly, special handling or very large will be done an as received basis and may take a little longer. Please inquire about shipment time if this is a concern for you.
All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.
All shipments are sent by FedEx or USPS, your choice during check out choice. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, the shipping calculator will supply a shipping quote.
We ship to Canada and many countries around the world. The Website will generally handle shipment capabilities outside the US.
Currently we ship primarily through USPS and FedEx. Various services can be requested during check out. Treasure Coast Miata reserves the option to choose the best carrier available at the time of shipment.
We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii amy take longer than usual. The rates quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card.
Yes we are able to ship to APO/FPO through our website at this time.
Shipping is determined using USPS & FedEx rate calculations. In some cases (Alaska, Hawaii), the rates may be inaccurate and we recommend contacting us prior to ordering.
While most orders will ship directly from our warehouse in Hobe Sound, FL, we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard USPS ground shipments are not recommended as they do not have ANY timing or loss protection. USPS and FedEx expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. The day they pick up DOES NOT count in the delivery estimation. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.
Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.
Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.
Currently, we only ship to US, Canada and select countries. The shipping calculator should handle your country.
Wrong address or zip code used for the shipping address.
When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Unforeseen circumstances at our business.
Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order if available (except USPS Ground). If the part is not available we will refund your order. If the original package does show delivered, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.
Shipping companies often do not guarantee any shipment a couple of weeks before Thanksgiving and Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.
Our inventory is changing constantly. Even with our best efforts we cannot always garantee that the items you purchased will be available. We will contact customers via your email in case the product you ordered is not available so that we can make suitable arraingements.
Packages that are returned to us by the U.S. Postal Service or FedEx and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.
To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.
Returns are subject to a 15% Restocking Fee. As a minimum all order cancellations and returns will be charged a 5% fee for un-recoverable credit card/PayPal fees.