Shipping & Returns

NO RETURNS ON ELECTRICAL ITEMS

Please Note for Canadian and International shoppers. The website does not always accurately calculate shipping costs to Canada and anywhere outside of continental US. Please inquire about shipping costs before placing your order, or we can send an invoice for any additional charges.

Returns on electrical items

Sorry no returns on electric items. We have been victim of too many parts swappers...

  1. How fast is my order processed?
  2. When will my order ship?
  3. What shipping options are available?
  4. Do you ship outside of the USA?
  5. How will you ship my order?
  6. Do you ship to Alaska and Hawaii?
  7. Do you ship to APO/FPO addresses?
  8. Do you ship to Freight Forwarders?
  9. Do you ship to Canada and US Territories?
  10. How much is shipping?
  11. When will I receive my order?
  12. Do you offer expedited shipping?
  13. Can I have my order sent to more than one address?
  14. Can I send an order to a country other than the United States?
  15. What could cause a shipping delay?
  16. Delays by shipping companies
  17. Delays during holiday seasons between Thanksgiving and Christmas
  18. Item is on backorder
  19. Undeliverable packages (orders returned to us)
  20. Billing address information is inconsistent with what is on the credit card record
  21. Restocking Fee
  22. Return Shipping Costs

Q: How fast is my order processed?

Under normal circumstances, orders or items that are in stock and on the shelf will be processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays. Any items that require dis-assembly or special handling will be done an as recieved basis and may take a little longer. Please inquire about shipment time if this is a concern for you.

Q: When will my order ship?

All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.

Q: What shipping options are available?

All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.

Q: Do you ship outside of the USA?

We ship to Canadaand many countries around the world. Please inquire about our shipment capabilities outside the US.

Q: How will you ship my order?

Currently we ship primarily through USPS Parcel Post, 2 - 9 days delivery. Other services can be requested. Treasure Coast Miata reserves the option to choose the best carrier available at the time of shipment.

Q: Do you ship to Alaska and Hawaii?

We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii amy take longer than usual. The rates quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at 772-263-3142. Our team is available Monday through Friday 8am – 5pm Eastern Time or contact us our online contact form.

Q: Do you ship to APO/FPO addresses?

We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it to you.

Q: Do you ship to Freight Forwarders?

No we do not. There are no exceptions.

Q: Do you ship to Canada and US Territories?

Yes, we do.

Q: How much is shipping?

Shipping is determined using USPS rate calculations. In some cases (Alaska, Hawaii), the rates may be inaccurate and we recommend contacting us prior to ordering. Shipments over 70 lbs. or dimensionally too large to go by USPS will be sent via alternative means and will require a quote prior to processing.

Q: When will I receive my order?

While many orders will ship directly from our warehouse in Hobe Sound, FL, we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard USPS ground shipments will take 1-9 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.

Q: Do you offer expedited shipping?

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Q: Can I have my order sent to more than one address?

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Q: Can I send an order to a country other than the United States?

Currently, we only ship to US, Canada and select countries. Please contact us at 772-263-3142 or via e-mail to see if we ship to your country

Q: What could cause a shipping delay?

Wrong address or zip code used for the shipping address.

When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Unforeseen circumstances at our business.

Q: Delays by shipping companies

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order if available. If the part is not available we will refund your oeder. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

Q: Delays during holiday seasons between Thanksgiving and Christmas

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

Q: Item is on backorder

Our inventory is changing constantly. Even with our best efforts we cannot always garantee that the items you purchased will be available. We will contact customers via your email in case the product you ordered is not available so that we can make suitable arraingements.

Q: Undeliverable packages (orders returned to us)

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

Q: Billing address information is inconsistent with what is on the credit card record

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.

Q: Restocking Fee

Returns are subject to a 15% Restocking Fee.

Q: Return Shipping Costs

Return shipping is the customer's responsibility.